BATAVIA — Employees at HP Hood in Batavia are working on maintenance and other projects following what a company spokesperson last week called a “network disruption” rather than a cyberattack.
An HP Hood spokeswoman told The Boston Globe Friday that the company took all of its plants offline the previous weekend after learning about an event the previous week that affected its IT systems.
“Our IT team and others have been working around the clock to resolve the issue and I am happy to report that most of our plants are up and running,” HP Hood Group Vice President of Communications & Government Affairs Lynne Bohan told The Boston Globe, adding the matter was still under investigation.
At least one school in New Hampshire advised parents that it anticipated milk shortages as a result of the disruption in order and delivery processes.
Locally, that has not been an issue.
Batavia City School District Superintendent Jason Smith said there has been no impact on the district. “We do not receive any product from HP Hood …” he said, noting the district’s use of state and federal contracts.
“As it relates to school milk, Hood’s Batavia facility does not manufacture 8-ounce milks,” Bohan told The Daily News on Friday, while acknowledging some limited disruptions in New England where the majority of its school business is manufactured.
Tops Friendly Markets Public and Media Relations Manager Kathleen Sautter said Friday night that nothing Tops buys comes from the Batavia plant.
“We do source some of our sour cream, cottage cheese, dips, milk/creamers and alternative milk products from HP Hood,” Sautter said in a statement. “HP Hood is not our only supplier. We also have similar products supplied from Upstate , Danone, Cabot Creamery and a few others.”
Tops received products from Hood last week, and were expecting more this week. Hood representatives are contacting Tops daily with updates, she said.
Sautter said it is too early to know how long the impact will be.
Last week, Bohan told The Daily News, that the issue was expected to result in a delay of deliveries to some customers and that HP Hood was working with customers and supplies that may be affected.